Freight Agent

Sagarmatha Xpress LLC

Posted 5 months ago

Job Responsibilities

  • Work directly with customers discussing shipping options and calculating costs to deliver mail and freight domestically and/or internationally
  • Receive and prepare items to be shipped, obtaining their dimensions and helping customers select the right protective packaging in order to guarantee safe delivery
  • Prepare all bills, invoices, liability waivers and other documents for customers to review and sign prior to shipment
  • Convey all items to packaging and warehouse teams alongside shipping instructions
  • Monitor daily shipment inventories and logs to verify that items were picked up at the right designated times with the correct route info
  • Use tracking software to follow the progress of shipped items and to both confirm their receipt and notify customers of completed deliveries
  • Take the necessary steps to retrieve, process and record all of the paperwork and funds accompanying certified mail or payment on delivery packages
  • Coordinate with freight manager and other shipping department personnel to help track down deliveries that are either lost or delayed

Job Skills and Qualifications

Reqiured:

  • Must be at least 18 years old
  • High school diploma or its equivalent
  • Strong understanding of the all of the programs in the Microsoft Office Suite, particularly Excel and Access
  • Demonstrated mathematical skills
  • Awareness of the importance of customer service

Preferred:

  • Good communicator
  • Strong organizational and clerical skills
  • Understanding of domestic shipping regulations, including tariff laws and trade agreements

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